Posts Tagged ‘Twitter’

Social Media Marketing for Job Search

Monday, November 9th, 2009

More often than not, when I’m invited to speak it’s about marketing strategies that businesses can use to attract and capture businesses from other businesses. Typical topics include “Getting into Your Buyers’ Mind”, “Developing Compelling Value Propositions”, “Systematically Creating Referrals”, “Online Marketing”, and lately “Social Media Marketing”.

This month, however, I had the pleasure of speaking with Tufts alumni on how to use social media marketing techniques to land their next position. I don’t know which was more exciting doing the actual presentation–or preparing for it.

Looking for a job is just another form of marketing

job search social mediaNow, I’ve spoken on searching for a job before, because it’s really just another form of marketing–only the job seeker is the “product”. The new wrinkle was figuring out when, where, and how to use social media to supplement conventional job search techniques.

I started by making a list of all the normal activities that one would do when looking for a job. Examples include researching the industry, conducting informational interviews to narrow the focus of the search, getting the word out that you’re looking, networking to identify promising companies and opportunities, and figuring out how to stand out from the competition.

Social media marketing accelerates the process

While making this list, I realized that getting a job is a very social activity–and that social media is ideally suited to accelerate the process. Where social media really excels is in quickly finding out what’s hot, showcasing your expertise to colleagues and strangers alike, and staying top of mind with those who may hear about job opportunities.

To help job seekers find out what’s hot, I recommended automated ongoing Twitter searches via Tweetdeck. For showcasing their expertise, I suggested using the status updates in Facebook, Linked In, and Twitter to raise awareness of their accomplishments and direct their network to information these individuals would find valuable.

I particularly recommended Twitter since it is searchable by everyone. Therefore, those that found their content helpful might choose to follow them and join the network of individuals that opt for direct communications.

First impressions count: but marketers say it takes 7 to make an impact

Marketers say that it takes 7 impressions to make an impact. When it comes to staying top of mind, nothing beats social media. That’s because it offers the opportunity to communicate regularly without being a pest.

Most people use social media to keep their finger on the pulse. Unlike email which they tend to use for mission-critical communications, people check social media when they want to know what’s going on in the work, in their industry, with their colleagues, and/or their friends. So, they expect to receive news that’s interesting but not necessarily essential. Of course, it’s incumbent on senders to deliver interesting content if they don’t want to risk being “unfollowed”, blocked, or worse yet, “unfriended”.

Using social media to research the presentation: The medium is the message

The topics I’ve covered thus far are the topics I anticipated discussing when I agreed to do the presentation. What made the preparation so interesting was some of the other things I learned on the way.

About a week before I set out to write the presentation, I created a Tweetdeck search on “job search”. Through that, I discovered that there was a hash tag for job search–so I altered my search.

Shortly thereafter, I stumbled upon some information sources that I never knew existed. Perhaps the most interesting was Glassdoor.com. This site provides the information everyone cares about most– what it will be like to actually work at the company with whom you’re interviewing. Visit it to view anonymous reviews about the pros and cons of working for various employers.

Finally, it came time to give the presentation. To my surprise, most of the people who came were fully-employed. Perhaps some were looking for their next opportunity, but most said they came to learn more about social media marketing. To see a copy of the presentation, please visit my LinkedIn profile and scroll down to the slideshow. Then, please let me know what you would add to improve upon this presentation.

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Posted in Marketing strategy, social media, social media marketing | 5 Comments »

Twitter tidbits

Monday, October 19th, 2009

Are you wondering about how to make the best use of Twitter? If the “sold out” attendance at Seltzer Design’s program on social media is any indication, I think many people are. Moreover, I think different things work for different people.

How I use Twitter:

I mainly use Twitter to stay abreast of what’s happening in my profession, my industry, and the world. I do this in three ways.

I use Twitter as a newspaper. Instead of scanning the headlines of a print publication, I “follow” reporters and publications that tweet headlines of breaking stories with links to the full article. When I want to learn more, I click the link to the full story.

I use Twitter as a peer-reviewed publication–and empower others to sift through the news, highlight articles of interest, and provide useful insights. Instead of subscribing to a print journal that arrives once a month or six times a year, I “follow” a group of thought leaders I’ve identified as providers of interesting content.

The third way I use Twitter is as an antenna. With the help of Tweetdeck (described below), I scan everyone’s tweets, including people I don’t know, to learn what others are saying about topics I find interesting.

I do this by setting up a permanent search in Tweetdeck and checking the results whenever I have time. When I find useful information, I often start “following” the person who posted the tweet–and “retweet” his/her post to those that follow me.

How others use Twitter:

I use Twitter mostly for listening but of course that means someone needs to be talking–I mean tweeting. Annie Schmidt, the Senior Designer and Strategist, identifies six ways people can tweet: curatorial, tips and advice, shout-out, self-promotional, responses and retweets.

Curatorial tweets identify topics of interest and provide useful insights. Shout-outs are requests for help and/or ideas. Retweets are posts that Twitter readers forward, with full attribution, to those that follow them.

Twitter tools:

There are a number of tools that extend the power of Twitter. Examples include Tweetdeck, Hootsuite, and Seesmic’s Twitter desktop client. Shortly, after the Seltzer seminar, I came across a great Tweetdeck demo that John McTigue posted on one of the Linked In groups to which I subscribe.

Are you atwitter about twitter?

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Social Media Breakfast (SMB15) serves up great insights and recommendations

Friday, August 7th, 2009

One of my clients, a membership organization, is facing a challenging problem. The Board would like to recruit younger members to ensure that the organization continues.

One of the issues our team has been trying to address is, “How do you attract and retain new community members—when these prospective members start out with little in common with current members?”

Luckily for me, I attended a social media breakfast in Boston(#15) this morning. There, Communispace CEO, Diane Hessan, was the last speaker at an event entitled “SMB15: The Power and Peril of Online Communities.

If anyone has deep insights into the power and perils of online communities, it’s Diane Hessan. Her team at Communispace has been building online communities for ten years.

Today, Communispace hosts vibrant communities for some of the biggest brands in the US—companies like GlaxoSmithKline, HP, and Hallmark. This morning, however, Diane told us that her company didn’t achieve success overnight.

As Diane began to speak about lessons learned, I quickly realized that my client could learn a lot from her experience. Yes, my client’s community is a conventional offline community. Yet, I believe many of the same principles that the SMB15 speakers presented will apply.

Online communities are like cocktail parties

One of the speakers likened an online community to a cocktail party. As with a cocktail party, the success of a community depends on a lot of effort on someone’s part.

This effort includes welcoming guests when they arrive, encouraging them to stay by introducing them to others, including them in the conversation, and giving them a great experience so that they come back again.

In short, as the first speaker, Bryan Person, Social Media Evangelist at LiveWorld pointed out, it takes a great host to throw a great party. He then remarked that in an online community, the host is the community manager.

Community managers play an important role in on-line communities

Up next, Rachel Happe, Principal at Community Roundtable, spoke about the important role the community manager plays in building a strong community. Both Rachel and Diane suggested hiring an event manager for this role.

Just as at a party, this person needs to set the tone. Online or offline, it’s important that this individual engage with other members of the community directly.

People are attracted by other people. Diane said that just as you’re asking community members to share their thoughts, ideas and/or experiences, it is important for community managers to also reveal a little bit about themselves.

Social glue binds on-line communities

Another related concept is “social glue”. Social glue is what holds communities together, and keeps participants coming back. Diane noted that the more involved people are in the community, the stronger the social glue.

The key to involvement over time, therefore, cannot fall to the community manager alone. Instead, community managers need to stimulate conversations between members.

For some communities, these conversations come about quite naturally. As an example, Diane referenced one airline’s frequent fliers. These road warriors spend all their time on planes–so the airline and the passengers’ travel experiences are top of mind.

It’s much harder to build a social community around brands that are central to peoples’ lives. Diane described the challenges a toothpaste company faced when trying to build the strong ties among their members.

Since most people spend relatively little time thinking about brushing their teeth, it was unlikely that they would bond over their brushing experiences. Hence, the community manager encouraged conversations by reaching out to a subgroup of young mothers.

The community manager then engaged these women in conversations about their family lives. As Diane explained, dividing a large disparate community into subgroups makes it easier to nurture the “social glue” it takes to hold a community together.

Building on-line communities takes patience and sustained efforts

One of the cautions that Rachel offered, and Diane reinforced, is that communities take a long time—and sustained effort–to build. In Rachel’s experience, it’s not uncommon to see relatively low flat participation for a long time.

Sometimes, there are spikes when a community manager initiates an effective campaign. Yet, the overall trend is still flat–until the community reaches a critical point. Then, if everything goes right, growth will accelerate.

Would be community builders, such as my client, therefore should prepare to make a sustained effort for a long period of time before things take off. My sense was that that time period can be a year or longer.

Listening is an underrated marketing strategy

The need to sustain one’s efforts throughout brings me to the next point. Diane quipped that “listening is an underrated marketing strategy”.

Communities are a great way to learn about what matters most to members. On the other hand, once you set the expectation that you care about what others think, it’s important to follow through. If you don’t sustain your efforts, and respond to their recommendations, you’ll just alienate your community.

When you do listen, however, it pays dividends. Diane told us about the first time one of Communispace’s early clients experienced a spike in traffic. The SWAT team–that Diane assigned to figure out what created such a high level of engagement—identified critical success factors and what Communispace and its client could do to achieve even better outcomes in the future.

Case Example: Millenials and Gen Xers

Toward the end of her presentation, Diane provided some specific case examples. My ears perked up when she began discussing the experiences that Charles Schwab had when it first tried to attract younger investors.

I began to listen very hard, when as an aside, she mentioned the difficulties that financial service companies, and for that matter health care providers, face in getting social media communications approved.

This was of particular interest to me because this is something my health care clients worry about a lot. It is also one of the questions that my colleague, Robert DeSimone, of Medicomm Inc., and I are currently querying medical device companies about in our survey about medical device companies’ use of social media–but I digress.

Diane quickly reviewed what Charles Schwab and Communispace learned when they set out to attract millenials and Gen Xers. For one thing, terms such as “retirement” and “no load funds”–which are part of the vernacular for baby boomers–mean little to the next generations. Retirement is far away. Since, as it turned out, most young people use checking accounts as their primary investment vehicle, “no load” was not a term with which they were familiar.

Different communities require different marketing tactics

Communispace and Schwab also learned that communicating with young people is fundamentally different. This population is “always on” from the very moment they awake in the morning. Moreover, the technology of choice is likely to be a mobile phone.

Once again, “listening” paid dividends. Schwab introduced a high-interest checking account that was a great success.

What does this all mean for would be community builders?

What does all of this mean for my client? It appears that if they want to attract individuals from a younger generation, they may have to do things differently—and it may take a lot of time.

On the other hand, if they are patient, invest in applying some of the best practices the SMB#15 speakers recommended, and sustain their efforts, they have the potential to attract and retain the prospective members they most want.

Social Media Breakfast: Go directly to the source

Thanks so much to Bob Collins, who hosts Social Media Breakfasts in the Boston area, event sponsors LiveWorld and Communispace, and the speakers that made this a fantastic event. This is just a taste of what they served at breakfast. You may want to check out hashtag #SMB15 on Twitter to get all the details

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Posted in Marketing communications programs, Marketing strategy, social media, social media marketing | 2 Comments »

Social Media: So What?

Thursday, June 4th, 2009


By Barbara Bix -

One way or another, that’s what a lot of people that I know are asking. Here are snippets from five conversations I’ve had in the last week—followed by my own observations.

So what’s the big deal?

Tuesday morning, I gave a presentation on Social Media 101 to the Boston Chapter of the Wharton Alumni club. There was a lot of interest and a lot of questions about how members could use social media to increase their revenues.

Nevertheless, at least one person wondered whether it was just a fad—and a tremendous waste of time. His experience was that most posters’ communications seemed to focus on the details of the publisher’s life—things that would probably be of little use or interest to anyone outside the poster’s closest associates.

So what am I missing?

Wednesday afternoon, a prospective client called to discuss the first draft of her social media marketing plan. She had clearly outlined her business objectives and developed a detailed tactical plan. Specifics included target social media platforms, desired frequency of communications, examples of tools/content needed to foster (internal and external) participant engagement, and resource requirements. Her question was: “So what am I missing?”

So what’s the best use of our time?

Last Friday, I met with the Marketing Director of a sizable division of a large firm. His greatest concern was the amount of time it takes to produce—and even keep abreast—of relevant social media. And, I thought that was mostly a problem for smaller companies.

His greatest need: metrics on the ROI of various social media marketing strategies and tactics. As he said, without that information, it’s difficult to decide where to invest constrained staff time—and impossible to justify decisions to company executives.

So what is working?

While there aren’t as many metrics on the ROI of social media – yet – as there are for more conventional marketing strategies, there are some. Yesterday morning, I attended a meeting of the Business Lawyers’ Network organized by Roger Glovsky where Erik J. Heels spoke about one of his successes. Upon realizing that the ROI he was getting from direct mail – which in the past had returned in excess of 400%–was approaching zero, Erik ramped up his social media marketing efforts.

About six months ago, building on what he had learned from his direct marketing experience, Erik launched a Twitter campaign with a compelling offer–free trademarks for start ups. Since then, other social media publishers have spread the word by retweeting it and commenting on it in their blogs (just as I’ve done here).

The result? Erik broke even in 30 days and has added one new client per week since launching the campaign six months ago. Each client, on average, files four trademarks, so he counts on the follow-on business to pay for the first free filing. The offer keeps on giving since his Twitter bio features the website link: http://FreeTrademarksForStartups.com.

So what can we learn?

Social media marketing, when backed by strong strategic thinking, is very powerful. Witness Erik’s success. That said, having a social media marketing strategy is key. Else, as the Wharton alum noted social media marketing can be a tremendous waste of time—both for creators and for consumers.

For that reason, my advice to the prospect, who yesterday asked me what she’s missing from her plan, was to suggest that she approach social media marketing as she does conventional marketing. That is start by identifying who she needs to reach—and what events need to occur—before she can achieve her business objectives.

Then, it’s a matter of figuring out how to engage these individuals by finding out:

  • where do they turn for information,
  • what sources do they trust most, and
  • what format works best for them.

Only then, will she know whether to invest in testing social media platforms and tactics, which ones to choose, and how to make the most of her company’s time and money…

Finally, I advised her to review her metrics. Her plan had been to generate a large number of visitors, page views, and followers. But, the plan didn’t indicate how she knew that any of these metrics would actually translate to

  • greater performance of the actions she hoped to motivate,
  • faster performance of the desired actions,
    • or achievement of her ultimate objectives.

    I suggested, therefore, that she test these assumptions before making major investments. One way to do so would be to collect initial data and then look backwards.

    Was there any correlation between execution of the desired actions and passive or active use of social media tools? And, if so, where was the correlation greatest—and did it differ by type of target audience? In short, I recommended that she gather exactly the information that the Marketing Director was seeking to determine where, and if, to invest in social media.

    In conclusion

    The questions that I heard this past week are pretty similar to the questions I hear every week about social media marketing. Different people are using social media for different things—and some have more experience than others—so it’s not surprising to hear a broad range of questions and/or conclusions.

    I believe it’s foolish to dismiss social media just because a lot of people aren’t using it effectively. What matters most is not how others are using it—but what’s in it for you both as a content consumer and a content creator. Much like other marketing initiatives, it’s all about data-driven choices.

    So what is on your mind about social media marketing?

    Are you thinking about it at all? If not, why not? What’s worked for you and what hasn’t? If so, what questions do you have?

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Social media works—more than 600 attend Boston health care conference

Sunday, March 1st, 2009


By Barbara Bix -

A lot of the work I do is at the intersection of health care and technology. Yet, I didn’t hear about last Thursday’s conference on Transforming Health Care until a few weeks ago. No else did either.

In fact, organizer Steve Wardell only began publicizing the event in the last 6-8 weeks. Yet, more than 600 people attended—including many local luminaries who not only follow, but make health care news in Boston.

So what attracted the crowd? I believe that in this case the medium was the message.

Strong offer is just the beginning

Certainly, the topic—Impact and Opportunity in the Obama Plan–was compelling. Yet, with the ink still wet on the Obama plan, no one really has enough information to assess the specific implications of the plan for health care providers, health care payers, or health care software developers. And, the speakers said as much.

The speakers were also remarkable. Two, Charlie Baker and James Roosevelt, lead major Boston-based health plans and have been influential in shaping state and national health care policy. John Glaser is the CIO at Partners Health Care, the largest health care provider in Massachusetts. Jonathan Bush is the CEO of a successful health care technology provider and a cousin of former President Bush. Moderator Scott Kirsner, known for his sharp wit and incisive observations writes about innovation for The Boston Globe and other leading news publications.

Nevertheless, I don’t think the speakers can account for the record-breaking crowd either. Despite the fact that all of them are important thought leaders, each works locally and there are other opportunities to hear their views. In my experience, none of these other occasions have drawn the crowds that flocked to Thursday’s event—even though many of these events had months of publicity.

Blogs, Linked in, Twitter–event organizers pull out all the stops

My theory is that most people came because of the savvy way in which event organizers leveraged social media. Event organizers and sponsors reached out to local bloggers, many of whom wrote about the event encouraging attendance. The volunteer coordinators suggested that volunteers use Linked In to let colleagues know that they were attending. And, both volunteers and bloggers were invited to extend discounts to their friends and colleagues. Finally, everyone was asked to tweet about the event before—and during the event—using Twitter.

Social marketing is more than social media

The social orientation, however, went far beyond promotion. When participants registered, they were invited to submit questions—and vote on others’ submissions. Perhaps, most important, everyone could see who else was planning to come—before they, themselves, registered.

And, it worked. It was amazing to watch. I logged into the registration page each day and watched registrations grow geometrically from one day to the next. Moreover, many of those that signed up for this after-work event were mid-level, and even senior managers.

Based on the registration pattern, it’s clear to me that most people came largely because they knew that others they respect planned to attend. This conclusion was borne out by the fact that most people arrived early to network—and a large number stayed late to do more of the same. In short, this event was a poster child for social media.

So what can we learn from this experience? How can social media increase your business’ success?

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Posted in health care, social media | 1 Comment »