Here’s a response I received last week–after posting a complaint on the offending company’s online feedback form about a misleading product offer.
“Thank you for your e-mail regarding your account. It is always our aim to provide the highest level of customer satisfaction. We are always concerned to learn that any customer is unhappy with the service we provide.
All applications are processed by our Customer Recruitment Department, so you will need to contact them directly [at phone number] with your request.
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