In a recent post, Laura Ramos observed that business-to-business marketers have long struggled to reach decision makers and measure marketing results. She observed that they may encounter difficulties because they don’t spend enough time understanding who their best customers are and what distinguishes them–noting that understanding buyer behavior is much more than conducting customer satisfaction surveys or publishing success stories.
I found her post timely. I’ve been struggling with articulating the very concepts that she relayed so fluently as I revise own website.
Shorter sales cycles depend on deep customer insights
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