Posts Tagged ‘linked in’

I’ll Link In To That!

Thursday, June 11th, 2009


By Barbara Bix -

Last night, I presented “Personal Branding: The Social Media Way” at a local job seekers’ group. Here are my answers to questions posed in a follow up email from one of the participants.

Why didn’t I discuss the one-to-one connections one can make on Linked In?

The talk focused on branding–which is generally accomplished using one-to-many (broadcast) communications. Nevertheless, as the questioner correctly points out everything you say or do affects your brand. Therefore, one-to-one communications are also fair game.

What’s the best use of this feature?

The short answer is that the best use of this feature is to build a network that will meet your objectives. That said everyone’s goals differ.

Another answer is to use it in a way that fosters, rather than hinders, relationships. This is especially important when communicating with people with whom you don’t already have a strong relationship.

For example, when you invite someone to join your network, consider writing a short note–rather than sending the default invitation. In it, describe the existing connection between you and why you hope the two of you will connect. In addition to being more thoughtful and courteous, a warm note will also increase your chance of acceptance.

When you decide not to connect with someone, consider just not accepting their invitation. That way, it’s less likely to feel like a rejection. Also, try to avoid checking the box that says you don’t know the other person—especially if there’s any chance that he or she thinks the two of you do know each other.

Loose links sink ships

The third question asked about how I use this feature. In general, I try to connect only to people with whom I have—or want to have—a relationship. As for the rest, we can link up and discuss mutual interests using the Group function of Linked In. My reasons follow.

One of the primary ways that people use Linked In is to contact third parties through others in their network. I want to make sure that I’d feel comfortable contacting everyone in my network to ask that favor of them.

Familiarity becomes even more important when someone in my network wants me to connect them with someone in my network. That’s because I’m only comfortable connecting two people when I feel it is likely that both will derive value from the connection.

Another reason that I limit my connections is that I sometimes send messages to everyone in my network. Examples include requests for information or news about my business. In either case, my goal is to send messages only to those who will be receptive—and I suspect those who don’t know me well may not be receptive. We all get too much mail.

Some would argue that anyone who requests or accepts a connection is tacitly indicating that they want to help out others in your network and are receptive to your messages. All I can say is that I’m not sure that’s true. But then, that’s why there are many perspectives on this issue.

This leads to two follow up questions. The questions and answers follow.

Do I do as I say?

I haven’t always adhered to my own policies. First of all, in the beginning I had a different policy. I wanted to protect the privacy of my connections. Therefore, I only accepted invitations from others—I didn’t extend any invitations—and accepted invitations from anyone who invited me.

Now, I only extend invitations to people with whom I want to have a relationship. By the same token, I accept invitations from those with whom I would like to have a relationship.

That leaves the small number of people who I would not have invited to join my network. Of these, I accept about half the invitations I receive.

The primary reason for this incongruity is that I don’t like to reject people. So, I add those I know and have a positive feeling about. Nevertheless, I view the relationship differently and hope they will understand if I’m not comfortable connecting with them someone they’d like to meet.

Avoiding invitations you’d rather not accept

I don’t respond to the remaining invitations—rather than rejecting them outright. The primary reason that I don’t accept these invitations is that I want to avoid the discomfort that may arise later if and when they ask for an introduction.

These are my policies. I believe they may also pertain to job seekers–since not everyone in your network is looking for a job. Those that are not, may not be as receptive to connections and too frequent updates.

Do you agree or disagree?

Everyone networks differently–and for different reasons. How do you use Linked In and what’s your rationale?

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Social media works—more than 600 attend Boston health care conference

Sunday, March 1st, 2009


By Barbara Bix -

A lot of the work I do is at the intersection of health care and technology. Yet, I didn’t hear about last Thursday’s conference on Transforming Health Care until a few weeks ago. No else did either.

In fact, organizer Steve Wardell only began publicizing the event in the last 6-8 weeks. Yet, more than 600 people attended—including many local luminaries who not only follow, but make health care news in Boston.

So what attracted the crowd? I believe that in this case the medium was the message.

Strong offer is just the beginning

Certainly, the topic—Impact and Opportunity in the Obama Plan–was compelling. Yet, with the ink still wet on the Obama plan, no one really has enough information to assess the specific implications of the plan for health care providers, health care payers, or health care software developers. And, the speakers said as much.

The speakers were also remarkable. Two, Charlie Baker and James Roosevelt, lead major Boston-based health plans and have been influential in shaping state and national health care policy. John Glaser is the CIO at Partners Health Care, the largest health care provider in Massachusetts. Jonathan Bush is the CEO of a successful health care technology provider and a cousin of former President Bush. Moderator Scott Kirsner, known for his sharp wit and incisive observations writes about innovation for The Boston Globe and other leading news publications.

Nevertheless, I don’t think the speakers can account for the record-breaking crowd either. Despite the fact that all of them are important thought leaders, each works locally and there are other opportunities to hear their views. In my experience, none of these other occasions have drawn the crowds that flocked to Thursday’s event—even though many of these events had months of publicity.

Blogs, Linked in, Twitter–event organizers pull out all the stops

My theory is that most people came because of the savvy way in which event organizers leveraged social media. Event organizers and sponsors reached out to local bloggers, many of whom wrote about the event encouraging attendance. The volunteer coordinators suggested that volunteers use Linked In to let colleagues know that they were attending. And, both volunteers and bloggers were invited to extend discounts to their friends and colleagues. Finally, everyone was asked to tweet about the event before—and during the event—using Twitter.

Social marketing is more than social media

The social orientation, however, went far beyond promotion. When participants registered, they were invited to submit questions—and vote on others’ submissions. Perhaps, most important, everyone could see who else was planning to come—before they, themselves, registered.

And, it worked. It was amazing to watch. I logged into the registration page each day and watched registrations grow geometrically from one day to the next. Moreover, many of those that signed up for this after-work event were mid-level, and even senior managers.

Based on the registration pattern, it’s clear to me that most people came largely because they knew that others they respect planned to attend. This conclusion was borne out by the fact that most people arrived early to network—and a large number stayed late to do more of the same. In short, this event was a poster child for social media.

So what can we learn from this experience? How can social media increase your business’ success?

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