By Barbara Bix, B to B Marketing Consultant
I started working in health care in 1994 in Boston, after working in high technology since the early 1980s. One of the first things that struck me was the relative lack of competition in the local health care industry.
Few distinctions between health care “competitors”
There was relatively little differentiation, from a prospective patient’s perspective, between hospitals–other than care level and location. When I polled my friends and colleagues, I realized that they could distinguish between Boston’s famous tertiary hospitals and the community hospitals–but couldn’t cite differences within either group.

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