Archive for October, 2008

Professional organizations: How do they fit into your marketing strategy?

Tuesday, October 21st, 2008

For years, I joined a variety of professional organizations for a variety of reasons. Some helped me keep abreast of trends in the industries I serve. Others offered opportunities to increase my knowledge in my area of specialty. Still others provided access to likely clients or referral sources. Eventually, however, I realized that I was spending too much time, in too many places, with too little return.

When it comes to marketing, it’s all about frequency and consistency

At about the same time, I realized that much of my business was coming from an organization that I had quit three years earlier because it didn’t meet any of these criteria. On the other hand, what this organization did provide was weekly contact with the same group of people. Because we met often, there was time for each of us to get to learn a lot about each other and our businesses. Because we formed deeper relationships, it was easy to stay in touch after we left the group. As a consequence of ongoing contact, many of the members of this group ultimately became clients and/or referral sources.

Making the most of professional organization memberships

Based on these experiences, I decided that I needed a new approach to make the most of my professional organization memberships. Here’s what I did and why.

First, I sought out organizations that met frequently (more than once a month) to ensure the ongoing contact that I had become convinced led to increased business. Because I wanted to balance work and professional life, I tried to find organizations that met during the day rather than in the evenings. I identified two organizations that met these qualifications.

One was an industry organization that also met several of my other criteria. It helped me keep abreast of trends in one of the three industries I serve. It also had a subgroup that enabled me to increase my knowledge in my area of specialty. And, it provided access to likely clients and/or referral sources. Even though it was expensive, I joined it because it offered most of what I was seeking from professional organizations.

The second organization was a cross industry organization that offered women leaders connection, access, and professional development. I joined this organization because I hoped it would attract others who were committed to helping each other advance in our careers—even though it was unlikely to add to my industry knowledge or technical expertise.

In both cases, I became involved in sub-committees, as well as attending organization-wide meetings, to ensure that I was meeting with the same group of people on a regular basis. I also sought out ways to become more visible through speaking engagements and by volunteering to organize or staff events.

Rounding out the portfolio

While joining these two organizations achieved my primary objectives of ongoing contact with the same group of people, and balancing my work and professional lives, it did not address all my objectives. I still needed to participate in other professional organizations to keep abreast of trends in the other two industries I serve, cultivate contacts with specialized expertise that I could tap for client projects, and build credibility as an expert in my field.

I joined a third organization in a different industry after they asked me to join their board—and a fourth for their member directory. To meet the remainder of my objectives, I attend and/or speak at meetings selectively based on the content, time commitment, and fit with my schedule. Similarly, I contribute articles to some of their newsletters.

Measuring results takes time

A year later, I believe that I’m on the right track but it will take several years to be sure—as it takes time to develop meaningful relationships. That said, I have already attracted new business from each of the organizations I decided to join—and I definitely have a better work/life balance.

What are your marketing objectives for professional organizations? How do you measure success? What questions do you have about getting a better return on the investment you’re making in those organizations to which you already belong?

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The fastest way to accelerate revenues? Just accelerate referrals!

Tuesday, October 7th, 2008

Let me ask you a question. Are you missing out on business opportunities because prospective clients either don’t know about all of your services—or don’t fully recognize the value that you could deliver to their businesses?

Would these companies be more likely to buy if they knew how others have benefited from your services? If so, maybe it’s time to tell them.

Better yet, let your current clients do the talking. But, make it easy for them to share their experiences with a wide audience—rather than just telling those they know who are in similar circumstances.

Launch a customer case study program.

Customer case studies showcase successes

A customer case study program showcases the successes that current clients have achieved as a result of engaging your firm. Whereas your service descriptions merely describe what you do and how you do it; your client success stories bring your services to life. Each paints a picture of the situations your clients typically face, the obstacles they need to overcome, and the dramatic impact that using your services has had on their companies’ overall success.

Everyone loves a good story

Effective case studies engage prospective clients by telling a story that captures their attention—because it’s also their story. These narratives begin with a description of your client’s business. Next, they describe the crisis that caused that client to seek out your services.

Then, customer case studies detail exactly how your firm helped the company overcome the obstacles standing in the way of their success. This helps your readers easily visualize how you would help them address their own situations. Finally, the most effective client case studies drive home the value that your firm delivers by translating the technical merits of your services into dollars and cents.

Client case studies shorten the sales cycle

Well-written success stories are invaluable marketing tools at almost every stage of the sales cycle. Deploy them in on your website, as sales collateral in pocket folders, and as featured articles in your monthly newsletter to accelerate your clients’ buying process .

Early on, case studies help prospective buyers recognize their need for your services by describing your client’s dilemma in a way that is painfully familiar to them. Later in the sales cycle, these same case studies create a sense of urgency about buying because everyone wants to “keep up with the Jones”.

Client success stories also help your organization raise awareness of your services. They can elevate your company above the competition by associating your brand with the better known brands of some of your high profile clients.

Customer case studies also attract media attention because they are relatively easy to turn into meaty articles. Reporters especially like the fact that you have already identified sources willing to speak on the record.

Client success stories attract web traffic because they are rich with the keywords that your most promising prospects enter when searching for solutions like yours. Placed in newsletters—or featured in your practice’s blog—client success stories can help keep your practice top of mind with prospective clients.

Finally, client success stories remove obstacles to the sale. They build confidence that your solutions will achieve the promised results. Moreover, by quantifying the value that your clients received, client success stories help decision makers justify an investment in your services.

Client case studies keep on giving

There’s no doubt that client success stories are versatile sales tools. Yet, many of our clients hesitate to launch customer case studies programs because they worry about imposing on their best clients.

To their delight, however, our clients often discover that their clients are happy to discuss their experiences and look forward to being featured in an article that positions them as leaders in their industry.

Many also find that that the interview itself strengthens the relationship. It turns out that just reflecting upon the benefits they derived from working with our clients, reinforces our clients’ clients’ perception of the value they received. As for our clients, they benefit from gaining a deeper understanding of their clients’ requirements and often uncover other opportunities to serve them.

You can never have too many client success stories

Once they realize all the benefits of doing client case studies, many of our clients ask all their clients to collaborate on customer case studies. Their goal is to get at least one success story for every service they provide in each industry they serve—since all their clients continue to believe their needs are unique.

So, here’s another question. Shouldn’t you start leveraging your clients’ satisfaction to cross-sell your business to existing clients and attract new business?

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